Pardot tracking doesn't work with Cookiebot
Hi,
We set Cookiebot in our website, however, Pardot (Salesforce's Marketing Automation tool) stop tracking visitor activity after that.
Do you know how to solve this situation?
Situation is below:
- Before accept Cookie agreement by Cookiebot, Pardot is shown as "static cookies"
- After accept All Cookies, we cannot catch any Pardot tracking (checked with Google Chrome DevTool & Ghosttery)
- We put Pardot tracking tag on Google Tag Manager, and have checked tag has been working before installed Cookie bot
- Google Analytics tag, another tag which we put on GTM, is still working after we installed Cookiebot
Thanks.
-
Hi GOJOKotomi and Mhamilton,
This is the strange issue which needs to be investigated in more details because it could be caused by several things.
More likely the problem occurs because of wrong GTM implementation and triggers set up. But it could be also because Cookiebot script is not added as a first element in the head tag of your website.
However, it is hard to say anything without actually being able to see the website, but assuming from your description, the script isn't being blocked. It's just not executing because an error occurs that prevents javascript from running.
Could you please check your GTM implementation and if Cookiebot script is the first to load on the site. If that's not the case please provide us with a bit more information about the case, such as domain name, steps to reproduce, etc. You could post your domain here or send it to the support team at support@cookiebot.com
Regards,
Spas
Please sign in to leave a comment.
Comments
3 comments