Cookiebot does not scan cookies

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5 comments

  • Hi Martina,

    Cookiebot usually initiate a scan of the website each month on a monthly basis, but if you have added any potential changes relating to plugins/modules/cookies and what have you may install, then you can initiate a manual scan in order to update the list of cookies on your domain. 
    This is done by clicking the “Scan domain now” button, which you will find in the “Cookies” menu of the Cookiebot Manager.

    In case that the new initiated scan does not detect cookies, please do not hesitate to write us back so we could follow up the case and investigate it further more in order to help you solve the issue afterwards.

    Regards,
    Spas 

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    Martina Smaniotto

    Hi, I had already done manual scan :) but does not detect cookies.

    Grazie

     

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    Martina Smaniotto

    Hi, can I get feedback?

    I need to fix.

     

    Thanks

    Martina 

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  • Hi Martina,

    This strange behavior of the Cookiebot scanner could be caused of some domain restriction, in case that the scanner is being blocked. 
    From Cookiebot would try to restart the scanner and run a new domain scan in order to check if it still does not create results. If not, please check if you have whitelisted the Cookiebot IP addresses because this might block the scaner. 
    You could check the cookiebot IPs here: https://support.cookiebot.com/hc/en-us/articles/360003824153-Whitelist-what-IP-addresses-do-you-scan-from-


    Regards,
    Spas 

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    Martina Smaniotto

    Hi, 

    we had checked...no IPs blocking.

    The manual scan yesterday has been successfull...

    So, we don't know what's happen, if the solution isn't found we are forced to cancel the subscription.

    Thanks

    Martina 

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