Changes to the Cookiebot CMP Product and Plans

[ { "q": "What are the changes for the existing customers?", "a": "<p>The following changes will affect existing users of our Cookiebot CMP Free Plan:</p> <ol> <li> The automated monthly scans will be removed, but a scan can still be requested on demand. The scan frequency option will be a feature only within the Premium Plan. </li><li> Statistics will be visible from the preceding 7 days.</li> <li> Privacy Trigger will be set as default and cannot be deactivated. </li> <li> Cookies and trackers management and blocking will only be accessible manually. The autoblocking feature will only be available in the Premium Plan. </li> <li> Dedicated 24-hour email support will be available only for Premium Plan customers. </li> </ol>" },{ "q": "What changes are coming for new users?", "a": "<p>The following additional changes that will affect <strong>new Cookiebot CMP customers</strong>:</p> <ol> <li> <strong>A simplified signup process</strong> with more efficient steps to get new customers onboarded quickly. </li> <li> Improved <strong>Compliance Scan experience</strong> to enable users to get their scan results directly on our website within minutes of their request. </li> <li> A shortened <strong>trial period</strong> of 14 days. </li> <li> All new Cookiebot CMP users will start with a 14-day trial, regardless of the size of their websites. They will have the opportunity to experience all Cookiebot CMP Premium features and functionality. </li> </ol>" },{ "q": "What changes are coming for existing paid users?", "a": "<p>We have updated our scanner to optimize its performance in better cookies and trackers detection and improve the speed it delivers the scan results.</p> <p>As part of that we have updated the scanning logic used for determining the pricing plans users fall into based on the detected number of subpages. This means that going forward the size of the Premium subscription will be determined by the latest highest historic scan rather than based on the latest monthly scan.</p><p>For subscription updates and inquiries, contact our <a href='https://support.cookiebot.com/hc/en-us/requests/new' target='_blank'>our support team</a></p>" },{ "q": "Why are these changes happening?", "a": "<p>Since we were founded in 2012, we have been striving to make privacy compliance easy with Cookiebot CMP. Our mission continues to be providing solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice.</p> <p> We are making some changes to ensure our ability to continue to invest in and achieve these goals and to strengthen our product position in the market both for our customers and partners.</p>" },{ "q": "Why should I upgrade to the Premium Plan?", "a": "<p>Upgrading will enable you to maintain privacy compliance and keep your cookie banner active on your website, collect valid consent, and respect the requirements of relevant data privacy regulations. You will have access to all our Premium features, which will enable you to:</p> <ol> <li> improve consent collection rates by customizing and optimizing your banners </li> <li>get actionable insights via monthly reports and analytics</li> <li> easily maintain compliance with our autoblocking feature and monthly scans </li> <li>access premium customer care and technical support</li></ol>" },{ "q": "What are the Premium Plan’s features?", "a": "<p>With the Premium Plan, you will have access to a scalable and highly customizable cookie banner solution to give you control and peace of mind over your website’s privacy compliance.</p> <ol> <li> <strong>Full customization</strong> of every visual aspect of the cookie banner to align it with your branding: banner type, theme, text and colors, including logo and graphics. </li> <li> <strong>Auto-translation for 47+ languages</strong> to enable personalized user experience. </li> <li> <strong>Seamless integration</strong> with Google Tag Manager, Google Consent Mode, CMS platforms, and more to incorporate Cookiebot CMP into your tech stack. </li> <li> <strong>Detailed User Consent Analytics and Monthly Scan reports</strong> for better insights, faster optimization, and easier compliance maintenance. </li> <li> <strong>Automated categorization and blocking of cookies</strong> and other tracking technologies. </li> <li> <strong>Monthly scans</strong> to ensure that the latest cookies and trackers are detected, categorized, and blocked until consent is obtained. </li> <li> <strong>Priority email support</strong> for Premium customers with response time less than 24 hours. </li> </ol>" },{ "q": "Can I get a discount if I upgrade to the Premium Plan?", "a": "<p>All current Free Plan customers that are impacted by this change will have a 50% discount automatically applied to their account when they upgrade.</p>" },{ "q": "How is the discount applied?", "a": "<p>During the upgrade process, the discount is applied automatically to your account. Your subscription fee will be reduced by 50% for the first 12 months of your subscription.</p>" },{ "q": "Can existing Cookiebot CMP Free Plan customers continue using Cookiebot CMP with their current feature set and configuration?", "a": "<p>Existing Free Plan customers will be able to keep their current configuration that directly affects the banner settings. However, it will only be possible to make changes to those settings by upgrading to the Premium Plan. With the Premium Plan, users will be able to customize their banners and make changes to their Privacy Trigger. They will also have access to other valuable features, including additional banner customization, monthly scans, autoblocking, and other functions.</p>" },{ "q": "Can existing Cookiebot CMP Free Plan customers make changes to their current configuration?", "a": "<p>After the <strong>1<small>st</small> of July, 2023</strong> changes to the existing configuration will be possible only after subscribing to the Premium Plan.</p>" },{ "q": "I am a Free Plan customer and currently use the autoblocking feature. Do I need to make adjustments to my current configuration?", "a": "<p>No, you do not need to make any adjustments. If you already have the autoblocking feature enabled, it will continue to work for your account - even once the plan changes come into effect. However, the autoblocking feature will no longer be available for new customers with the Free Plan.</p>" },{ "q": "I am currently using the trial. Will there be any changes to the length of my trial period?", "a": "<p>No, all users whose trial period has already started will keep the 30-day trial.</p>" },{ "q": "Where can I find the new Terms of Service?", "a": "<p>You can access the latest <a href='https://www.cookiebot.com/en/terms-of-service/' target='_blank'>Terms of Service</a> on our website.</p>" } ]