Cookiebot CMP Product Changes 2023 – Cookiebot Support

There will be a handful of Product updates that will be introduced over the course of the coming months. They will impact primarily existing customers of our Free Plan and new Cookiebot CMP users. Some changes have already been introduced and you will find below all the answers to questions you may have.

[ { "q": "What are the changes for existing customers?", "a": "The following changes will affect existing users of our Cookiebot CMP Free Plan: <ol> <li>Monthly scans will be removed, but a scan can still be requested on demand. The scan frequency option will be a feature of the Premium Plan only.</li><li>Statistics will be visible from the preceding 7 days.</li> <li>Privacy Trigger will be set as default and cannot be deactivated.</li> <li>Cookies and trackers management and blocking will only be accessible manually. The autoblocking feature will only be available in the Premium Plan.</li> <li>Dedicated 24-hour support will be only available for Premium Plan customers.</li> </ol>" }, { "q": "What changes are coming for new users?", "a": "The following additional changes that will affect new Cookiebot CMP customers: <ol> <li>A simplified signup process with more efficient steps to get new customers onboarded quickly.</li> <li>Improved Compliance Scan experience to enable users to get their scan results directly on our website within minutes of their request.</li> <li>A shortened trial period of 14 days.</li> <li>All new Cookiebot CMP users will start with a 14-day trial, regardless of the size of their websites. They will have the opportunity to experience all Cookiebot CMP Premium features and functionality.</li> </ol>" },

{ "q": "What changes are coming for existing paid customers?", "a": "We have updated our scanner to optimize performance to better detect cookies and trackers and improve the speed with which it delivers scan results. As part of that we have updated the scanning logic used for determining the relevant pricing plans for users, based on the detected number of subpages. This means that going forward, the size of the Premium subscription will be determined by the latest highest historic scan, rather than based on the latest monthly scan. For subscription updates and inquiries, <a href='https://support.cookiebot.com/hc/en-us/requests/new' target='_blank'>contact our support team.</a>" }, { "q": "Why are these changes happening?", "a": "Since Cookiebot™ was founded in 2012, we have been striving to make privacy compliance easy with Cookiebot CMP. Our mission continues to be providing solutions that empower organizations to embrace data privacy while building trust with their users through freedom of choice. We are making some changes to ensure our ability to continue to invest in and achieve these goals and to strengthen our product position in the market for our customers and partners." }, { "q": "How will the changes impact me as a Reseller?", "a": "The changes will enable you to upsell more of your existing Cookiebot CMP Free Plan user base, simplify the onboarding and configuration process for your customers, and increase your revenue generation from our partnership." }, { "q": "What do I need to do as a Cookiebot CMP Reseller?", "a": "You will need to communicate these changes to your customers with a one-month notice period. To help with that, we have prepared <a href='https://docs.google.com/document/d/1UkT4_-tAnewwVIlCf2vbWetFpB8FxZiqmyPjuY2Oehw/edit?usp=sharing' target='_blank'>an email template</a> for you to use." }, { "q": "What communication is planned for my retail customers?", "a": "All Cookiebot CMP users, including resellers’ retail customers, will receive communications about the upcoming changes no later than the 1st of June 2023. This will include a detailed breakdown of the changes and preview of our upcoming Terms of Service that will come into effect when the changes are rolled out." }, { "q": "Can I offer a discount to my customers?", "a": "Your free retail customers will have a 50% discount automatically applied to their account when they upgrade. The discount applies for the first 12 months of their subscription. Wholesale customers will need to become retail customers in order to benefit from the discount. Keep reading to find out more." }, { "q": "How will the discount work for wholesale customers?", "a": "There are two ways to convert your wholesale customers to retail customers and take advantage of the discount: <ol> <li> Wholesale customers can be invited with a custom link provided via email. This will automatically associate them with your reseller account. Once they upgrade to the Premium Plan, the discount will be applied automatically and their Cookiebot CMP account can then be updated with the new domain group. </li> <li> You can invite customers to <a href='https://support.cookiebot.com/hc/en-us/articles/360004497114-I-created-domain-groups-directly-on-my-reseller-account-and-set-up-the-customers-wholesale-I-want-them-to-be-on-the-retail-model-how-can-I-correct-this-' target='_blank'>take ownership of a domain group</a> in the manager. The CMP configuration and domain group will then be taken over. </li> </ol> <div class='please-note'> Note: The discount won’t be applied automatically in this case. Please contact our <a href='https://support.cookiebot.com/hc/en-us/requests/new' target='_blank'>Support Team</a> as soon as the customer creates their retail account, and before they upgrade. Our team will set up the discount so that it will appear at checkout. </div>" }, { "q": "Can existing Cookiebot CMP Free Plan customers continue using Cookiebot CMP with their current feature set and configuration?", "a": "Existing Free Plan customers will be able to keep their current configuration that directly affects the banner settings. However, it will only be possible to make changes to those settings by switching to the Premium Plan. With the Premium Plan, users will be able to customize their banners and make changes to their Privacy Trigger. They will also have access to other valuable features, including additional banner customization, monthly scans, autoblocking, and other functions." }, { "q": "Can existing Cookiebot CMP Free plan customers make changes to their current implementation?", "a": "After July 1st, 2023 changes to the existing configuration will be possible only after subscribing to the Premium Plan." }, { "q": "I am a Free Plan customer and currently use the autoblocking feature. Do I need to make adjustments to my current configuration?", "a": "No, you do not need to make any adjustments. If you already have the autoblocking feature enabled, it will continue to work for your account - even once the plan changes come into effect. However, the autoblocking feature will no longer be available for new customers with the Free Plan." }, { "q": "Will credit card details be required to start the 14-day trial?", "a": "Users can choose whether or not to enter their credit card details when beginning their trial. Trial accounts without credit card details will be suspended at the end of the trial if they have used any Premium features. The accounts will only be reactivated when credit card details are added and payment is processed, or when the Premium feature is removed." }, { "q": "What will happen at the end of the new 14-day trial?", "a": "At the end of the 14-day trial: <ol> <li> Users who have previously entered credit card details will automatically be enrolled in a Premium Plan subscription. </li> <li> Users who have not entered credit card details and have not used any of the Premium features will be enrolled into a Free Plan subscription. </li> <li> Users who have not entered credit card details and have used one or more Premium features will have their accounts suspended until they either provide credit card details and payment is processed, at which point they will be subscribed to the Premium Plan. </li> </ol>" }, { "q": "Where can I find the new Terms of Service?", "a": "You can access the latest <a href='https://www.cookiebot.com/en/terms-of-service/' target='_blank'>Terms of Service</a> on our website." } ]