We no longer have access to the email used to sign up for Cookiebot. How can we regain access to the account?

You will need either the password to the Cookiebot account OR access to the mailbox of the email address used to register the account with Cookiebot.

You may only change the account email once logged into our platform.

Password retrieval can only be done against the account email.

This is a security measure and a restriction we cannot circumvent.

Your best solution will be to ask your internal IT department or email service provider to forward emails from the no longer active email address in order for you to retrieve a password renewal email.