How can I tell if the banner is working?

If you are unsure if your Cookie consent banner is working properly and if your cookies are held back by our automatic cookie blocking function or by your manual implementation of prior consent you may do the following to check whether the solution is working as intended.

Please note, all below examples are from Google Chrome on Windows. Other browsers and other operating systems will have similar options but you find small deviations to the method mentioned.

1: Open a new session of your browser in private or incognito mode. In your browser hit CTRL+SHIFT+N 

2: Navigate to your website and check that the cookie consent banner appears as expected.

3: Hit F12 in your browser to open developer mode. In the new window navigate to "Application" (1) in the top menu bar and choose "Cookies" (2) in the left hand menu under Storage.

If Cookies show up, please mark them with your mouse and delete them until no cookies are present on your website.

4: Now reload your website hitting F5 in your browser. You will see the banner, and possibly some cookies appear, like this:

5: Click a link or two on your website, to navigate to other pages, without interacting with the cookies banner. If the banner disappears, you may have "Active consent" configured. Log in to your account, navigate to Settings -> Dialog and change this to "Explicit consent" if you want the banner to stay until prior consent has been obtained through a click on the OK button.

Notice how no other cookies than the few strictly necessary cookies you may have on your website are being set.

6: Activate the Cookie Consent Banner by choosing which categories you want to opt in to and click OK. You will now see more cookies being set.

If this is not the behavior you are experiencing, please look in our help center for guidance on how to fix any potential issues. Start by looking at implementation and prior consent.