For those customers you sign up under the retail model, you will earn 40% of the paid subscriptions the first 3 years and 20% hereafter. The retail model customers are the ones visible from the 'Customers' menu point.
Where can I see my earned reseller administration fee?
On your reseller account, choose the 'My account' menu point from the top right corner.
Under the heading 'Reseller' you will see 'Earned administration fee balance'. The amount is indicated in your local currency:
Example of a 'My account' page with the earned administration fee shown.
I have signed up a lot of customers but the earned reseller administration fee is still zero - why?
The reseller administration fee will be visible on your reseller account when the customer has made a payment.
Please note that it could take up to 60 days before this happens: If a customer opens a Cookiebot account (based on your invitation) and adds a domain, the following will happen: The domain will be scanned. If it has more than 100 subpages (and thereby does not qualify for the free plan), the domain will be placed on a free 1-month trial. The customer can make use of the full 1-month trial, then enter his payment details and a premium subscription will start. Because our billing is monthly in arrears, the first payment will be made 1 month after the payment information was added. That way, it could take up to 60 days for the administration fee to appear on your account (1 month trial period + 1 month subscription).
On the other hand, if a customer chooses to pay yearly in advance (instead of monthly in arrears), you will see 40% of the annual subscription fee on your account as soon as the payment has been made (which also in this case is 1 month after the payment info has been added and yearly payment chosen). Please see Can I pay annually instead of monthly?
When will I get my reseller administration fee?
As you can see in clause 2.1.2 of the Reseller Agreement, we will settle your account every 3 months. If you have earned less than (the equivalent of) €200, the payout will be postponed. If you have earned (the equivalent of) €200 or more, we will transfer the earned reseller fee to your bank account (see below) and inform you by email.
How is it paid out?
The reseller administration fee will be paid out to you using the IBAN number indicated on your reseller account (see screen shot above). Please make sure that the IBAN number is updated and correct so we can make the payment to you.
For those of our resellers who do not have an IBAN number (for example resellers in the US), the bank account number will be indicated instead and we will make a bank transfer to that bank account.
Last updated: 29 June 2018