If you have recently opened a Cookiebot account and added your domain or if you have added an additional domain to an existing account, the domain will be scanned for cookies and trackers for the first time. Please allow for up to 24 hours for the scan to complete.
During this scan, the message 'Under construction. The website is currently being scanned for the first time' will be displayed on both the cookie consent banner/dialog and on the Cookie Declaration. As soon as the scan is complete, the message will disappear and the cookie information will appear automatically.
If you see this message on your consent banner or declaration, you can log in your Cookiebot manager and navigate to the "Cookies" page to check the status of the scan:
If the status says "scanning" and it has been for more than 24 hours, this could be caused by any of the following reasons:
- The website was down for maintenance during the time of the scan
- The website responded with an error during the scan
- Issues with the SSL certificate
- Security settings blocking the scanner from accessing the website
If one of the first 3 reasons could have been the cause of the scan not resulting in a new report, you can fix this by starting a new scan. The scan status should change to:
This new scan should result in a new scan report and updated banner and declaration information within 24 hours. If that is not the case, we might need to investigate the issue and you can reach out to us via the support form.
If you suspect the scanner is not allowed to access the website, due to security settings your CMS may have installed, please see our guide on whitelisting the scanner and contact us to enable static IP scans.