I keep seeing the message 'New scan initiated - Waiting for available scanner...' What is wrong?

If you have just signed up for a Cookiebot account or if you have just added a new domain, you will initially see the message saying 'New scan initiated - Waiting for available scanner...'. This usually means that the scan will start within app. 30 minutes (and then please allow up to 24 hours for the scan to complete).

If you experience that this message stays the same for much longer than the 30 minutes, the most common reason is that the domain is not responsive. In this case, the scanner will keep trying up to 5 times in 12-hour intervals. Eventually, after the failed attempts, the below message will be displayed. The scanner will not automatically try again until the next monthly, planned scan. Please check the spelling of your domain name and also whether there are any other issues with your domain. The scanner impersonates a number of website users visiting your website so if the domain is unresponsive to the scanner, it is likely also unresponsive to a regular website user. 

Last updated: 25 May 2018