My customer signed up for Cookiebot based on my recommendation. This was before we had a reseller account. Can you move the customer to our account?

We cannot move the customer’s account to your reseller account for you for legal reasons.

However, you can follow the instructions in I have recommended Cookiebot to my customers and I think they have signed up but they do not appear on my reseller account. What is wrong?  to move the customer’s account to your own reseller account under the reseller 'retail model'.